Pacific Energy Support

Pacific Energy Fireplace Products offers a wide variety of support options, including FAQs, manual archives, warranty, warranty registration, along with our online sales policy.

Looking for manuals?

Finding the right user manual for your appliance is an important step with the aftercare of your Pacific Energy Fireplace Product.

User manuals for heating appliances currently in production are posted on their respective product pages throughout the website.

For out of production, or discontinued manuals, follow the link below to manual archives.

And if you need assistance you can contact our Customer Care Team.