Pacific Energy offers a wide variety of support options including FAQs, product manuals, warranty, warranty registration, along with our online sales policy.
For Frequently Asked Questions, click here.
Looking for manuals?
Finding the right user manual for your appliance is an important step with the aftercare of your Pacific Energy Fireplace Product.
User manuals for heating appliances currently in production are posted on their respective product pages throughout the website. If you are looking for a manual for an out-of-production appliance, please contact your local Pacific Energy dealer. To find your local Pacific Energy dealer, click here.
Need product support?
If you are experiencing a problem with our product, or have an operational question, please contact your place of purchase for immediate assistance. To find your local authorized Pacific Energy dealer, click here.
If your local authorized Pacific Energy dealer is unable to assist you, please use the form below to contact us.